STRATA DK424i

Whether you require Voice Mail/Auto Attendant, Computer Telephony Integration, ACD/MIS call center functions or Voice Over Internet Protocol, Strata DK424i offers the optimum solution.

Universal slot architecture provides configuration flexibility, allowing you to create almost any combination of trunk lines, telephones and peripherals. The system's scalable "building block" design lets you start small and grow as large as 200 lines or 336 telephones.

Seamlessly Integrate Remote Employees Into Your Main System

• A distributed configuration allows you to connect expansion cabinets remotely from the base cabinet with fiber optic cables.
• Strata DK424i extends the functionality of your main office telephone system to remote worker groups, assuring maximum communication productivity for all your employees.

A Single Network For Voice, Data And Video Convergence

• Strata DK424i's leading-edge technology provides a unified multi-service network for transmitting voice, data and video.
• Interoperability reduces your infrastructure expenses and lowers capital and operational costs.

Integrated Services Digital Network (ISDN)

• Integrates voice, data, fax and video on one reliable line. Transmit multiple communications at the same time!
• With its superior speed and faster call setup, ISDN improves the efficiency, productivity and cost savings of all your business communications.
• Primary Rate Interface (PRI) saves money by enabling call-by-call use of channels.
• Basic Rate Interface (BRI) provides a low-cost solution for high-speed LAN and Internet access, plus video conferencing.
• No additional monthly charge for Calling Number Identification Services (CNIS) and Dialed Number Identification Service (DNIS).

Voice Over Internet Protocol (VoIP)

• Enables your multiple offices to cost-effectively share applications and provide consistently high customer service.
• Voice and fax calls between your main office and branch office are carried via the Internet or your private intranet, eliminating long-distance toll charges between these locations. Significantly reduces cost, especially for international calls.

Computer Telephony Integration (CTI)

• Synchronizes telephone calls with computer applications and screen displays.
• CTI applications like caller identification, automated dialing and automated call routing enable your employees to handle calls with maximum efficiency.
• Dramatically improves call center effectiveness.
• Creates an integrated business information system that increases productivity and reduces costs.

Strategic Advantages For Your Call Center
The Strata DK424i system is specially designed to provide the many benefits of Automatic Call Distribution (ACD), allowing you to distribute inbound calls among groups of call-handling agents. By managing your call center with Strata DK424i's advanced tools, you'll enable your employees to focus on their core responsibilities: maximizing productivity and improving customer-service quality.

Here's how Strata DK424i's powerful call-center solutions can provide you with a competitive advantage:

• Efficient call handling through automated call processing.
• Faster response to callers.
• Effective handling of call traffic during peak hours.
• Complete back-up coverage during heavy call volumes.
• Ability to accurately forecast call center staffing and facility needs.
• Effective management of the lines serving your call center.
• Stimulate sales by communicating pre-recorded information to callers while they're on hold.
• Enhance your call-center supervisor's ability to train, assist and evaluate the performance of agents, plus make immediate management decisions.
• Easily produce reports containing critical information and statistics on each agent's performance, call center group activity and system status.

Keep Your Return On Investment Growing

• Open architecture design for easy adaptation to new technological advancements.
• Modular growth "building block" design saves substantial cost by enabling you to upgrade performance and capacity as needed, without significant capital outlays.
• Migration and compatibility allows you to reuse telephones from smaller and/or older Strata DK systems.

Comprehensive Features Simplify Communication

• Easy-to-use interface created with end-users in mind.
• LCD feature prompting makes feature access and use easier by displaying simple, clear instructions on the telephone's LCD screen.
• Reduces training time and makes sophisticated features less intimidating.
• User-programmable buttons automatically perform feature operation sequences at the touch of a button, saving time on every call. Ideal for frequently used features.

Cost-Saving Solutions Built In

• Provides concise information on every incoming and outgoing call, enabling you to make cost-saving management decisions.
• Helps make client billing easier.
• Ability to restrict long-distance toll access.
• Routes calls over your least costly trunk line or long-distance carrier.
• Connects seamlessly to high-speed digital services.
• No reprogramming when you move a telephone from one location to another.
• Program your system and test hardware from remote locations.

Backed By A Proven Telecommunications Leader -Toshiba
Since the success of all your communications depends on the reliability of your system, it's crucial to choose a manufacturer with a proven history of serving the ever-changing telecommunications needs of businesses. Toshiba is that manufacturer.

The Strata DK424i system reflects our commitment to designing and manufacturing telecommunication systems that will help our customers be successful today and for many years to come. That's why for over 100 years, businesses have trusted Toshiba, a worldwide leader in business telecommunication systems.

Like all Toshiba telecommunication products, the Strata DK424i is designed to provide exceptional quality, reliability and value. Toshiba engineering innovations like compact component design, circuitry that minimizes power requirements, and power-surge safeguards make Strata DK424i more reliable than similar-sized systems, assuring top performance day in and day out.

All of which is why Strata DK424i is the smart choice for unifying all your communications, streamlining your operations and saving cost.

STRATA DK14 and DK40i

For small businesses, the Strata DK14 & DK40i digital business telephone systems offer a solution that fits your needs. The revolutionary "building block" design of Strata DK systems lets you start small and add on as your business grows. Strata DK systems incorporate the latest technological advances into the friendliest user interface possible, improving your company's communications, efficiency, and productivity for years to come.

Keep Your Return On Investment Growing

With the Strata DK14 and DK40i you've got a solid plan for controlling operational costs and increasing productivity.

• Modular Growth
  The Strata DK "building block" modular approach to growth and expansion is a cost-saving breakthrough, enabling businesses to upgrade performance and capacity without significant capital outlays.
• Migration and Compatibility
  Our complete migration philosophy allows you to reuse telephones from smaller Strata DK14 and DK40i systems throughout the entire Strata DK product line, including the largest Strata DK424.
• Cost Saving Features
  Strata DK systems offer a variety of features to help you control costs and better manage your operation. For example, it makes client billing easier, can restrict long-distance toll access, helps route calls over your least costly CO line or long distance carrier line, connects to high speed digital services including ISDN, and can even eliminate technician reprogramming when you move a telephone from one location to another.
• Complex Features Made Simple
  Sophisticated features don't help if they're too complicated or intimidating for people to use. That's why we designed Strata DK systems with the actual user in mind.
• Add Options When You Need Them
  The Strata DK14 and DK40i let you add optional features individually at any time, so you get the exact level of performance your business requires - no more and no less.
• Backed By Toshiba
  For over 100 years businesses have depended on Toshiba, a worldwide leader in business telecommunication systems. Like all Toshiba products, the design of the Strata DK14 and DK40i reflects our continued commitment to quality, reliability, and value.

Toshiba digital telephones are available in two colors, and a variety of 10 - and 20 - button hands-free or LCD speakerphone configurations. A 900 MHz cordless digital telephone with LCD display and message waiting indication, and a PC digital telephone that brings telephone capabilities to your personal computer are also available. For specialized answering, we offer an add-on module, DSS console, and a door phone.

The Strata DK14 provides capacity for up to 4 CO lines, 8 digital telephones, and 2 analog station ports for faxes, voice mail, etc. The Strata DK40i provides capacity for up to 12 CO lines and 28 telephones including many combinations of digital and analog stations. Configuration flexibility allows a variety of combinations of CO lines, telephones, and peripheral devices to be connected to your system.

Digital Telephones

Toshiba offers a wide range of digital telephone models, allowing you to match your telephones to your specific application. All models are available in either charcoal gray or ash white color to match your office decor. The electronic volume control independently adjusts the volume of the handset, speaker, and ringing.

Digital Speakerphones

• Speakerphone models are ergonomically designed with easy-to-reach, easy-to-read feature buttons. You can even perform several feature-operation sequences by pushing a single button, saving valuable time.
• Our 20-button, 14-button, and 10-button speakerphones provide full functionality for all types of calls, and their state-of-the-art technology allows you to converse via the speaker as effectively as if you were using the handset
• All speakerphone models have fixed buttons for Message, Microphone, Speaker, Speed Dial, Redial, Conference/Transfer, Hold, and Volume, and have either 10, 14, or 20 line/feature buttons that are programmable.
• Each programmable button has an associated two-color (red/green) LED status indicator.

Digital Display Speakerphones

• Our 2-line x 24-character LCD Digital Speakerphone models include easy-to-read feature prompting with 4-button soft key operation, which makes feature access and use easier by displaying simple, clear instructions on the telephone's LCD screen.
  
                     

                               

   

• Program calling features and speed-dial numbers for fast one-touch operation. They're available in your choice of 20-button or 10-button models to match the level of functionality you require.
• Our 8-line x 24-character LCD Digital Speakerphone model makes feature use even easier via the large display and 12-button soft key operation, and provides 14 programmable feature buttons.

Single-Line Telephone                                                                       

• For applications requiring simpler telephone functionality and lower cost, a digital single line model is available.
• It has fixed buttons for Message with red LED, Line (Primary DN) with red LED, one-way speaker with red LED, Speed Dial, Conference/Transfer, Hold, and Volume.
• The digital single line telephone has one programmable Flex button.

Simplified Call Processing For Your Operator

• Quick answer and transferring of calls using our 20-button LCD digital speakerphone equipped with an optional 20-button Add-on Module or 60-button DSS Console.
• Programmable buttons provide Direct station selection (DSS) and busy lamp field (BLF) functionality, as well as one-touch call processing for frequently used calling features.